Customer Service Center · Problems? Come straight to us

From booking to entry, customer service follows up and resolves any issue.

🎫 Search the Mini Program "Zhangjiajie Tianmen Mountain Tickets" on WeChat to select seats online · Instant confirmation

📞 Service Hotline

0744-8230888

Live service hours: Daily 09:00—22:00

💬 Online customer service: search the Mini Program "Zhangjiajie Tianmen Mountain Tickets" on WeChat,
Once inside, you can contact online customer service

Technical Support: Zhangjiajie Kangtai Zhilv E-Commerce Co., Ltd.
Unified Social Credit Code: 9143080075801799X0

Refund & Change Ticket Policy

Please confirm the date and attendee information before ordering to reduce unnecessary refunds and changes

📋 Refund & Change Rules at a Glance
⏰ More than 48 hours before the show
You may apply for a refund; the system will process it according to the rules agreed at the time of purchase. The specific refund ratio shall be that displayed on the order page.
⏳ 24—48 hours before the show
Handled case by case. We recommend contacting customer service as soon as possible 0744-8230888 explain the situation, and customer service will do their best to help.
🔒 Within 24 hours before the show
Refunds or changes are generally not supported. Show resources are locked according to the order, so please be sure to confirm the date and attendee information before ordering.
🌧️ Show Cancellation
If the show is cancelled due to severe weather such as heavy rain or lightning, or reasons related to the scenic area, ticketed audiences will receiveFull Refund, or you may choose to reschedule. Customer service will proactively contact you to notify you.
🔄 Change Requests
To change your viewing date, please call the customer service hotline 0744-8230888 consult us. The feasibility of a change depends on the date and remaining seats.
💰 Refund Arrival
After the refund request is approved, the money is usually 3—7 business days The refund is returned to the original payment account; the actual arrival time depends on the payment channel's processing.
※ The above is a general description; the specific refund and change policy shall be that displayed on the booking order page. If you have any questions, please call the customer service hotline to confirm.

FAQ

Find the questions you care about by category

🎫 Booking

How do I enter after buying a ticket?
No paper tickets need to be collected. On the day of the show, simply present the original ID document used at booking and scan it at the ticket gate for entry. When multiple people are booked in one order, each attendee must bring their own ID document.
What if I filled in the ID number incorrectly?
Please call the customer service hotline as soon as possible 0744-8230888, provide the order number and the correct ID information, and customer service will help you modify it. Incorrect real-name information will prevent you from scanning your ID to enter, so be sure to verify carefully before ordering.
Can I buy tickets on someone else's behalf?
Yes. Simply fill in the attendee's real name and ID number when ordering. The purchaser does not need to provide their own information — just make sure the ID information entered matches the actual attendee.
Can I buy tickets on the same day?
It depends on remaining tickets. On holidays and during peak tourist seasons, we recommend booking in advance; buying on the same day may run into sold-out situations. We recommend booking 3—5 days in advance to lock in your seats.

💳 Payment

What if I don't receive an SMS after payment?
After successful payment, the system automatically sends confirmation to the phone number you provided. If you don't receive it, please first check your phone's SMS blocking settings. You can also view order details in the Order Center of the WeChat Mini Program "Zhangjiajie Tianmen Mountain Tickets". If you still can't confirm, please call the customer service hotline.
Which payment methods are supported?
Currently WeChat Pay is supported. If you need other payment methods, please contact customer service.
What if payment gets stuck?
Please do not pay again. First check your WeChat Pay records to confirm whether the payment was deducted. If it was deducted but the page has not updated, please contact customer service with the payment order number, and we will verify and handle it.

🎭 Viewing

Will the show be canceled if it rains?
Light rain does not affect the show, and free raincoats are provided on site. Only in severe weather such as heavy rain or lightning may the show be temporarily cancelled. If cancelled, a full refund or rescheduling will be arranged, and customer service will proactively notify you.
What time does the show end?
The show lasts about 90 minutes and is expected to end at about 22:00. We recommend booking your return vehicle in advance.
Do children need tickets?
Children under 1.2 meters tall are free (no separate seat provided; must be accompanied by an adult). Children taller than 1.2 meters need an adult ticket.
Does the theater have parking?
Yes, the theater has a parking lot. Parking may be tight on holidays, so we recommend arriving early or taking a taxi.
Are there shows in winter?
The show is suspended in winter every year from about December to February of the following year. For the specific resumption time, please follow the scenic area's announcements or call customer service.

👥 Group Booking

Can groups of more than 10 people book?
Groups of 10 or more, please call the customer service hotline directly 0744-8230888, and our customer service staff will provide group plans and discount information based on the number of people, date, and seat requirements.

Complaints & Suggestions

Your feedback helps us get better

📝 Feedback Channels

If you encounter any issues during ticket purchase or the show, or have suggestions for improvement, please contact us via the following:

📞 Customer Service Hotline:0744-8230888(Daily 09:00—22:00)

💬 Online customer service: contact online customer service within the WeChat Mini Program "Zhangjiajie Tianmen Mountain Tickets"

We promise to take every piece of feedback seriously and handle it as soon as possible within our capacity.

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