Privacy Policy

How we collect, use, and protect your personal information.

Policy Description

Effective Date: October 5, 2026

This Privacy Policy applies to www.yjtmhx.com (the Tianmen Fox Fairy Scenic Area Ticket Service Platform, operated by Zhangjiajie Kangtai Zhilv E-Commerce Co., Ltd., Unified Social Credit Code: 9143080075801799X0). We fully understand the importance of your personal information and will, in strict accordance with the Personal Information Protection Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, and other laws and regulations, take appropriate security protection measures and make every effort to keep your personal information secure and controllable.

By using this platform to book tickets for the "Tianmen Fox Fairy · New Liu Hai Chops Wood" performance, you indicate that you have read and agree to this Policy. If you do not agree, please stop using the relevant services.

Information We Collect

To complete real-name ticket booking and entry verification

Real-Name Information
Name of the audience member, type and number of identification document (ID card, passport, Hong Kong/Macao Travel Permit, etc.), used for real-name reservation at the scenic area and ID-scanning entry verification
Contact Information
Mobile phone number, used for order confirmation, ticket issuance notifications, and customer service contact
Order Information
Transaction records such as booked session, seating area, ticket price, and payment status
Devices and Logs
To ensure the security and stability of the service, necessary access logs (such as IP and access time) may be recorded for troubleshooting and security protection

Note: When booking on behalf of others, you must ensure that you have obtained their consent and provide their genuine ID information.

Use of Information

Only used for purposes necessary to provide the service

✓ Complete booking and issue the e-ticket: submit the real-name reservation to the scenic area and ticketing system and generate an e-ticket
✓ Order notices and support: send notifications about ticketing, rescheduling and cancellation, and respond to enquiries
✓ Entry verification: cooperate with the scenic area to verify the real-name identity when entering by ID
✓ Security and compliance: prevent fraud, protect system security and fulfil legal obligations

Sharing and Disclosure of Information

We will not sell your personal information

Except in the following circumstances, we will not share, transfer, or publicly disclose your personal information to third parties:

1. Necessary to complete your booking: Provide the audience member's real-name information to the performance scenic area and partner ticketing systems for real-name reservation and entry verification;
2. Payment Services: Payment information is processed by payment institutions within the scope of compliance;
3. Legal Requirements: Provided in accordance with laws and regulations and the lawful requirements of judicial or administrative authorities.

Storage and Protection of Information

Encrypted Transmission · Secure Storage

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Full-Site Encryption

Full-site HTTPS encrypted transmission prevents information from being stolen or tampered with during transmission

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Minimum Necessary

Only information necessary to provide the service is collected; no excessive collection is performed

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Retention Period

Retained for the period necessary to fulfill the purposes; deleted or anonymized after expiry

Your Rights

You may contact us at any time to exercise these rights

Access and Correction
You may contact us to access or correct the real-name information in your order (for example, an incorrectly entered ID number)
Deletion
Within the scope permitted by laws and regulations, you may request deletion of the relevant personal information
Withdrawal of Consent
You may withdraw your consent to the processing of your information, but this may prevent you from continuing to use the relevant services
Contact Us
To exercise the above rights, please call our customer service hotline 0744-8230888

Cookies and Similar Technologies

This platform uses necessary Cookies / local storage (such as language preferences and anti-duplicate-redirect markers) to enhance your browsing experience. You can manage or clear Cookies in your browser, but some functions may be affected as a result.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be published on this page with the effective date noted, and material changes will be highlighted prominently. We recommend that you review it periodically.

Contact Us

If you have any questions about this Privacy Policy

📞 Customer Service Hotline

0744-8230888

Live service hours: Daily 09:00—22:00

Operating Entity: Zhangjiajie Kangtai Zhilv E-Commerce Co., Ltd.
Unified Social Credit Code: 9143080075801799X0

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